Customer fees

Customer fees are charged, for example, for the following services:

• appointments with a physician at health centres
• dental care (appointments with a dental hygienist or dentist)
• hospital care during pregnancy and childbirth
• specialised medical care appointments at outpatient clinics and day surgery procedures
• inpatient hospital care
• home care services
• housing services
• medical certificates

More detailed information:

• Health care fees
• Service fees for children and families

How to pay an invoice?

You will receive the invoice by post, or if you prefer, you can have the invoice sent directly to your online bank.

For more information, see Paying an invoice

Fee for an unused and uncancelled service

A fee is charged for an unused service if you fail to attend the appointment at the scheduled time without an acceptable reason or without cancelling the appointment.

For more information, see Payment for an unused and uncancelled service

Are you having payment difficulties?

Are you dissatisfied with an invoice you received?
You can postpone the due date of your invoice if you need more time for payment. Alternatively, the payment may be reduced or waived if it would endanger your or your family's means of subsistence.

If you are dissatisfied with the invoice, you can request a rectification.

Fees charged to persons residing outside Finland

Fees may also be charged to individuals who do not have a municipality of residence in Finland. The fee may not exceed the costs incurred by the wellbeing services county for providing the service.

Urgent care is available to everyone residing in Finland, but for some, it is at their own expense. The Wellbeing Services County of Pirkanmaa invoices the municipality of residence, Kela, or the individual themselves for the cost of care provided to non-residents or foreign nationals.

As a general rule, persons arriving from outside the EU, EEA countries, Switzerland, or the Nordic countries (with the exception of Australia and the province of Quebec in Canada) are only entitled to urgent care, and the costs are charged in full unless the person can present documents entitling them to care.