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Client and patient rights

Client's and patient's rights

Client and patient rights

Patient Ombudsperson

The Patient Ombudsperson provides services to the customers of health care units. The Patient Ombudsperson will assist you when you need advice and information about your rights as a patient in private or public health care. 

You can contact the Patient Ombudsperson if, for example, you are dissatisfied with access to treatment or the care or service you have received. If necessary, the Patient Ombudsperson will help you to clarify your problem at the place of treatment.  

It is not the task of the Patient Ombudsperson to comment on a patient's diagnosis or treatment content. They will also not comment on whether there has been a medical injury or error in your treatment.  

Contact the Patient Ombudsperson in a secure manner by phone, letter or via the suomi.fi online service (select Pirkanmaan hyvinvointialue - potilasasiavastaava from the suomi.fi messages menu). You can ask the Patient Ombudsperson for general instructions and advice by email. Please note that email is not a secure gateway and therefore its use cannot be recommended for sending sensitive data. 

Iiris Markkanen, Marja Urpo and Taija Mehtonen work as the Patient Ombudspersons in the Wellbeing Services County of Pirkanmaa. 

Contact information

Email: potilasasiavastaava@pirha.fi

Phone: Mon- Thu from 9 to 11, phone number 040 1909 346

Postal address: Potilasasiavastaava, Hatanpäänkatu 3, 33900 Tampere

Social Welfare Ombudsperson

If you are dissatisfied with the service or treatment you have received in the social welfare unit or in the early childhood education and care and need advice on your rights as a client, you can discuss various ways of clarifying the situation with the Social Welfare Ombudsperson. The Social Welfare Ombudsperson is an impartial person who advises on how you as a client can act on behalf of your particular case. 

Contact the Social Welfare Ombudsperson in a secure manner by phone, letter or via the suomi.fi online service (select Pirkanmaan hyvinvointialue - sosiaaliasiavastaava from the suomi.fi messages menu). You can ask the Social Welfare Ombudsperson for general instructions and advice by email. Please note that email is not a secure gateway and therefore its use cannot be recommended for sending sensitive data. 

Sanna Juurakko and Taija Mehtonen work as the Social Ombudspersons in the Wellbeing Services County of Pirkanmaa. 

Contact information 

Email: sosiaaliasiavastaava@pirha.fi

Phone: Mon-Thu from 9 to 11, phone number 040 5045 249

Postal address: Sosiaaliasiavastaava, Hatanpäänkatu 3, 33900 Tampere