Customer fee rectification

If you are not satisfied with an invoice you have received or a decision on client fees, you can apply for a rectification by submitting a written request for administrative review. The request for administrative review must be submitted within 30 days from the date you received the decision, excluding the date of receipt. The decision is considered to have been received on the seventh day after it was posted, unless proven otherwise.

In your request for administrative review, include your name, personal identity code, contact details, the number of the decision or invoice you wish to have rectified, the change you are requesting, and your reasons for the request.

Attach any documents you are relying on. If your legal representative or attorney is exercising your right to appeal, or if another person is drafting the request for administrative review on your behalf, include their name and contact details as well. Submit any specific power of attorney/authorisation to your chosen person together with the request for administrative review.