How to apply for a discount, exemption or rectification to a payment?

If you have any questions about an invoice you have received or a client fee decision, please first contact client invoicing or the person who made the payment decision: The contact information can be found on the invoice or in the decision letter. This may help resolve your issue more quickly.

Postponing the due date

When submitting a change notification, you must enter the customer number, telephone number, email address, and the invoice number of the invoice for which you want to extend the payment time. You will receive a text message the following morning about the updated due date. Or you will be instructed on how to proceed if the due date could not be postponed.

Reduction and exemption of client fees

If you feel that you cannot afford to pay a client fee, you can apply for a reduction or exemption of the client fee. A client fee can be reduced or waived if the payment would endanger your or your family’s means of subsistence or your statutory maintenance obligations.

Which fees can you apply to have reduced or exempted?

You can apply for a reduction or exemption only for invoices from public health care and social welfare services, i.e. for invoices concerning services provided by the Wellbeing Services County of Pirkanmaa.

Such fees include, for example, health centre appointment fees, hospital fees, dental care fees, regular home care fees, and 24-hour housing service fees.

You cannot apply for a reduction or exemption for an invoice that is more than 37 days old from the date of the invoice, or for an invoice that has already been referred to debt collection.

Before applying for a reduction of your fees, you must apply for all primary benefits you are entitled to from Kela.

You can apply for a reduction or exemption either on a form or digitally.

More detailed information can be found on the Finnish-language page.

You can have the page content translated into several different languages: Highlight the text you want to translate, click on Translate in the icons that appear, and then select your preferred language.

Customer fee rectification

If you are not satisfied with an invoice you have received or a decision on client fees, you can apply for a rectification by submitting a written request for administrative review. The request for administrative review must be submitted within 30 days from the date you received the decision, excluding the date of receipt. The decision is considered to have been received on the seventh day after it was posted, unless proven otherwise.

In your request for administrative review, include your name, personal identity code, contact details, the number of the decision or invoice you wish to have rectified, the change you are requesting, and your reasons for the request.

Attach any documents you are relying on. If your legal representative or attorney is exercising your right to appeal, or if another person is drafting the request for administrative review on your behalf, include their name and contact details as well. Submit any specific power of attorney/authorisation to your chosen person together with the request for administrative review.

How to apply?

You can apply for a rectification of a client fee either digitally through the OmaPirha service or by sending a free-form written request for administrative review by post.

• OmaPirha service: Contact the administration
• Send a free-form written request for administrative review to: Pirkanmaan hyvinvointialueen kirjaamo, P.O. Box 272, 33101 Tampere